Contact Us with FAQs - Sep 10, 15:29:00

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FAQs

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Office

1450 Glenn Curtiss St, Carson, CA, United States, 90746

Email us

admin@slidexlusa.com

FAQs

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When will my order arrive?

Orders placed during our pre-launch period (October 1 – November 15, 2026) are estimated to arrive between December 20, 2026 and January 15, 2027. This is an estimated window, not a guaranteed date — it can shift slightly depending on manufacturing, freight, and customs.

Why is delivery taking longer than a normal order?

Slide XL is launching in the US through our first production and fulfilment run, so pre-launch orders are being accepted before our US inventory is fully in stock. This lets early customers lock in the Mega Bundle and the $50 launch discount now, ahead of general availability.

What do I get with the $50 pre-launch discount?

Orders placed between October 1 and November 15, 2026 receive $50 USD off the regular price of the Slide XL Mega Bundle. This is limited to the first 2,000 US orders — once that allocation sells out, the offer may be withdrawn or replaced.

What's included in the Mega Bundle?

Each bundle includes: 1x Slide XL Mop Head, 2x Stainless Steel Extension Poles, 4x 38cm PVA Rubbers, and 1x 57cm Collapsible Bucket.

What's your return policy?

We offer a 30-Day Money Back Guarantee. You have 30 days from the date of delivery to return your Slide XL for a refund if you're not satisfied.

What do I need to include for a full refund?

All original items must be returned, including the original box. Only one 38cm rubber roller may have been opened or used — incomplete returns (missing components or packaging) may not qualify for a full refund.

Who pays for return shipping, and where do I send it?

Return shipping is the customer's responsibility. We recommend a trackable method, since we can't refund items lost in transit. Send returns to: 1450 Glenn Curtiss St, Carson, CA, United States, 90746.

How long does my refund take, and how do I get support?

Once your return is received and inspected, allow up to 14 business days for processing. Refunds go back to your original payment method (PayPal, Klarna, Shop Pay, or card) — we can't refund to a different account. For any questions, email admin@slidexlusa.com.